What is your return and exchange policy?

Because our coffee is a consumable product with a limited shelf life, we are unfortunately unable to accept returns or exchanges for online orders and subscriptions except under certain conditions such as:

• You received an incorrect item from what was ordered
• Your item was damaged in transit

If you received an incorrect item or your item was damaged in transit, please contact us by emailing support@willowbeanbrew.com with the following information:

• Your Full Name
• Your Order ID
• An attached photo(s) of the item(s) received

For merchandise, we have a 14 day return policy, from the date of delivery.  The customer pays for return shipping. If you would like to return merchandise, please contact us by emailing support@willowbeanbrew.com with the following information:  

• Your Full Name
• Your Order ID
• The reason for return

We kindly ask that you allow 24-48 hours for a response. Thank you.